House elves have very powerful magic and very odd instincts. They must be useful. If unable they will fall apart in psychosis, practically. Smiley speaks as though many voices are fighting for the chance to speak. Perhaps one voice is more kindly: desperately trying to be helpful, sending things from home when it cannot send anyone back. Occasionally making disastrous errors.
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House elves have very powerful magic and very odd instincts. They must be useful. If unable they will fall apart in psychosis, practically. Smiley speaks as though many voices are fighting for the chance to speak. Perhaps one voice is more kindly: desperately trying to be helpful, sending things from home when it cannot send anyone back. Occasionally making disastrous errors.